Haier

Haier

Industry
Consumer Electronics
Use Case
CX
Technology
IoT
Date

Haier Revolutionizes Appliance Industry with AI Driven Global Strategy

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Background

Haier, the Chinese powerhouse in smart home appliances, is revolutionizing the global market through its innovative use of AI and IoT technologies. Driven by their 'Customer Inspired Innovation' philosophy, Haier has positioned itself at the forefront of the industry by seamlessly integrating cutting-edge AI into traditional appliances. This strategic approach has not only transformed home appliance usage in China but has also propelled Haier to international prominence. By harnessing the power of artificial intelligence, Haier is redefining consumer experiences and setting new standards for innovation in the home appliance sector worldwide.

Executive Summary

  • Haier places a strong emphasis on ‘Customer Inspired Innovation’, using AI to enhance user experience.
  • Haier has partnered with global giants such as China
  • Our unwavering commitment to 'Customer Inspired Innovation' drives us to harness the power of AI, revolutionizing user experiences across our product line.
  • Haier's strategic partnerships with global tech leaders like China Mobile and Huawei have propelled our AI capabilities to new heights, positioning us at the forefront of technological innovation.
  • We've pioneered the integration of AIoT, a groundbreaking fusion of AI and IoT, enabling unprecedented levels of seamless human-machine interaction in our smart appliances.
  • Our remarkable 25% annual growth rate in the European market solidifies Haier's position as the preeminent Chinese brand in Europe, showcasing the global appeal of our AI-driven innovations.
  • Haier's AI expertise permeates our diverse product range, from intelligent washing machines to smart wine coolers and cutting-edge refrigerators, transforming everyday appliances into intuitive, high-performance smart devices.

Problem

At Haier, we've anchored our AI strategy in our core principle of 'Customer Inspired Innovation'. This approach allows us to deeply understand and anticipate consumer needs, shaping our product strategies with unparalleled precision. Our strategic collaborations with tech giants like China Mobile and Huawei provide us with a robust technological foundation, propelling our AI capabilities to new heights.

Solution

We've masterfully integrated AI across our diverse product range, revolutionizing everyday appliances. Our Haier 959 and 979 Plus washing machines leverage AI to deliver intuitive laundry solutions. Our state-of-the-art wine cabinets use AI to replicate traditional cellar conditions while offering smart features like smartphone-enabled bottle locators. The Cube 90 series refrigerator stands as a testament to our innovation, functioning as a smart kitchen hub that allows users to browse the internet, access recipes, and even monitor their ovens.

Impact

The market response to our AI innovations has been overwhelmingly positive. In Europe, our intelligent wine cabinets and washing machines have captured significant attention, driving our impressive 25% annual growth rate in the region. This success unequivocally demonstrates the global appeal of our AI-driven solutions.

Change Management

While we've made remarkable strides, we're tackling challenges head-on. We're addressing interconnectivity issues between smart home products from different manufacturers, and we're strategically working to reduce reliance on foreign suppliers for high-end smart chips. As Zhao Meimei astutely noted, the large-scale application of smart home devices is a complex process, but we're committed to overcoming these technological and integration barriers.

Roadmap

The future at Haier is brimming with potential. Our "10+N" innovation system is set to deliver even more intelligent and convenient living solutions as we deepen our focus on globalization and AI. Our unwavering commitment to user-centric innovation ensures that our product evolution will continue to anticipate and exceed the evolving needs of consumers worldwide. Haier's journey in AI integration has redefined the smart home landscape. By prioritizing consumer needs and fostering powerful technological collaborations, we've created products that seamlessly blend tradition with cutting-edge technology. While challenges persist, our user-first approach and dedication to innovation position us at the forefront of the global shift towards a smarter, more interconnected future.

Publications:

Focused on Intelligent Technology, Haier’s Innovative Products Captivate the European Market

AI, 5G breathing new life into appliances

Haier 959 Series front load fully automatic AI-enabled washing machine launched in India

How CE industry is harnessing the potential of AI and IOT